Customer Service

    Order Questions
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    Where did ACandyStore.com go?
    We are still here! The same folks that started ACandyStore.com in 2007 from their garage in Los Angeles are in charge of CandyStore.com now. The old name was good to us, but it was time to move on. CandyStore.com rolls off the tongue a little easier, wouldn't you say?
    If you had an account with ACandyStore.com, it is alive and well here at CandyStore.com. You may need to update your password, but all your previous order information will still be there!
    Do you accept bulk candy orders from individuals? Or only businesses and wedding planners?
    We offer bulk candy to any person or entity in need of sugary candy goodness. No need to be a wedding planner or large company, though we do a lot of business with them too. If you see something you like, please feel free to buy it! Just because we carry lots and lots of bulk candy at wholesale prices, doesn't mean it's only for businesses. We are here to serve all your candy needs. If you just wanna make smores with your kids and need some chocolate bars, we've got what you need. On the other hand, if you are planning your daughter's nuptuals and need bulk wedding candy, we can help you with that too!
    If you can't find what you're looking for here, e-mail us at customerservice@candystore.com and we'll see what we can do. We have relationships with all major candy companies and can usually find what you're looking for.
    By the way, our checkout process is at the cutting edge of information security, and we ship though FedEx. So packages are delivered nationwide through a world renowned handler. Be careful with shipping on meltable orders during the warm weather months. During that period, we include ice packs in expedited orders, but would hate for your chocolates to melt on your hot front porch if no one is home to receive them! Check out the question below about meltable orders.
    Can I buy in smaller quantities than what CandyStore.com lists?
    What, you're not in the mood to down all ten pounds of Jelly Belly's by yourself?! Haha. We hear ya. Unfortunately, we are an online bulk candy store. We sell in bulk to keep our prices low for you. We sell them in the same packaging we get from the manufacturer. Why don't you just have a friend over and just eat five pounds each!
    How long will it take for my candy to arrive?
    We ship super fast. Sometimes, same day! ...but not always. We safely reserve 48 hours for processing all orders. That means getting all the elements of your order together and packing them. That can take longer during busy holiday candy times, but not too much longer. Then, we hand it off to our shipping partner FedEx.
    We are in Los Angeles, so the closer you are to us, the sooner your candy will get to you. For example, FedEx Ground orders shipping to San Diego, normally arrive the day after we ship them. The same order to Maine would take 5 business days. If you choose FedEx Next Day Air or FedEx Second Day Air shipping it won't take long at all. Once we have had time to process the order, your candy will arrive either the next business day or in two business days, respectively. We recommend using these expedited shipping methods in warm weather months to avoid melting of chocolates and some gummi candies. We do include free ice packs in meltable orders. (See below for more info).
    But you should also really consider our amazing $9.95 Flat Rate Shipping deal. Candy can be expensive to ship because it's heavy. So order ahead of time and use the Flat Rate Shipping!
    I can't wait 5-7 business days! I need my lollipops sooner! Is that possible?
    Ha ha, definitely! Choose "Next Day Air" or "2nd Day Air" when selecting your shipping method on our one-page checkout. FedEx delivers Next Day Air orders in 1 business day and Second Day Air orders in 2 business days. It's a little more expensive, but much faster!
    We also prioritize these orders in our processing department. We usually need about one day minimum to process and pack an order. So add that to the FedEx time and you've got 2 to 4 business days. So hang in there, your lollipops will be there soon!
    Tom & Ryan, you don't understand. I need them NOW!
    We know all about candy withdrawals...no fun! We promise if you chose Next Day as your shipping method in checkout, it will be processed and shipped as soon as we possibly can. And FedEx will ride a lightning bolt for Next Day deliveries.
    I'm in the LA area, too. Can I pick-up the candy up in person?
    Unfortunately, we do not currently offer customer pick-up. But if you are in Los Angeles, it should take FedEx no time at all to ship your order. Figure three full business days after ordering at the very most, and it could very well arrive the next day. Saves you a trip!
    If I place my order now, can you hold it for me and ship it later?
    Unfortunately not. Our shipped system is streamlined to have orders shipped and delivered as soon as possible. It may even ship the same day! (But not always). We need to keep the orders flowing so we don't slow down our system and our customers can get their candy as soon as possible.
    How much does shipping cost?
    With us, $9.95 Flat Rate Shipping on all Ground orders within the Continental US.
    If you're wondering about FedEx Next Day or 2nd Day shipping, you can use the shipping calculator on our site. Simply add all the items you wish to purchase to your cart, click "Shopping Cart" from any page, and enter a zip code. Your shipping amount will be added right there to your total, so you can see how much it will cost. You do not have to enter your credit card number before seeing your shipping cost.
    FedEx determines shipping rates based on your distance from us, the weight of the package, and the shipping method you choose. If you choose a faster shipping method, it costs more. 2nd Day Air is normally about double the cost of Ground, and Next Day Air is a little less than double 2nd Day. We're in Los Angeles, so it costs a lot more to send 300lbs. to Maine than 3lbs. to San Diego! When in doubt, choose out $9.95 Flat Rate Shipping!
    Shipping to Canada?
    We do ship to Canada via UPS Standard to Canada.
    The shipping time is 7 to 10 business days. The shipping cost calculation does NOT include Canadian duties and taxes which are collected by UPS as brokerage fees.
    Why does shipping cost so much on other candy sites?
    With our $9.95 Flat Rate Shipping, it doesn't! So just order here and use our Flat Rate Shipping. You won't find a better deal online, guaranteed.
    If you need to use a different shipping method, you may have to pay a little bit for shipping. Candy can be very heavy and bulky. Although our prices on bulk candy are very low, FedEx doesn't take product price into consideration for their shipping costs. Bigger, heavier items take up more space and add more weight to their trucks and planes, and that costs money. Fuel prices are rising also. We would love for Tesla Motors to make all FedEx trucks electric / solar powered. Until that happens, just use the Flat Rate Shipping!
    How fresh will my candy be?
    So fresh it will have to move in with its Aunty and Uncle in Bel Air.
    Yeah, THAT fresh! :) Fresh candy is our priority. We get bulk candy delivered straight from the factory floor. Merely days after it is made, we are already shipping it out to our lovely customers!
    Our inventory process is streamlined to ensure freshness so that we rarely overstock items. This means candy won't sit around on our shelves. Please be aware that temperature changes can temporarily cause some candies to become a little harder (in cold weather) or a little softer (in warm weather). In most cases, if you let the candy adjust back to room temperature, it will revert back to is intended yummy consistency. Enjoy your fresh candy!
    How long will my candy stay fresh after it arrives?
    Most candy types keep for a long time if you take proper care to store it well. First, check for an expiration date, if your candy has one, then you've got a clear answer. If there is no expiration date, or you haven't bought the candy yet, here are a few guidelines to help your candy stay fresh for as long as possible:
    • Seal it well. Make sure no air can get into or out of the container you use, whether it be a plastic bag or some sort of container. Do not use a paper bag.
    • Keep it cool and dry. Store the candy in a place where the temperature is relatively steady and keeps cool. Some examples include, a closet or basement area.
    • Keep away from potential pests. That doesn't mean your husband! :) Make sure the ants or your pets don't sniff it out and invade your candy stash.
    • Beware of chocolate and nuts. Candy containing either of these will not stay fresh for as long as other types of candy. Nuts especially can be dangerous once they have gone bad.
    If you follow these guidelines, your non-chocolate and non-nuts candy should last quite a while, up to, or even possibly over, a year. Disclaimer: Please keep in mind that these are merely guidelines and that you are responsible for the safe keeping and best judgement about whether candy kept over extended periods is safe to eat.
    How do you keep candy from melting in hot weather?
    Ice packs. No one likes melted candy. To keep chocolates and other meltable candies from melting during hot weather months, it is highly recommended that you use expedited shipping methods. For all orders using expedited shipping in hot weather months, ice packs are free of charge.
    We have found that with Ground Shipping ice packs often melt long before the package arrives, thus negating their usefulness. Cold packs will not last more than 2 or 3 days when it's hot outside. That's why we include cold packs in orders with the following conditions only: Next Day Air, Second Day Air, and Ground shipping to a city within 5 hours drive of Los Angeles, California. Otherwise, they will not last the duration of the trip. So please use expedited shipping so you'll get those ice packs.
    Also, we may only ship meltable orders Monday through Wednesday if we observe it to be appropriate. That way, with FedEx Next Day or Second Day Air shipping it should be delivered by the end of the week, and avoid sitting in a FedEx warehouse all weekend. If we're shipping to a residence, it is also helpful if someone is home to receive the package. Not many people have air-conditioned front porches! And FedEx will not take our direction to leave your package in a specific place. We've tried to tell them a million times!
    Please keep in mind that we will not be held responsible for any melted candy items, regardless of the circumstances.
    How do you verify the kosher status of your kosher candy?
    We realize the importance of keeping kosher and strive to bring you the most up to date information on each kosher candy item. We have researched every item in our kosher candy categories to try and bring you the correct Kosher mark for our candies. However, as manufacturers do occasionally change their processes, we cannot guarantee the accuracy of our kosher candy's status. We will not be held responsible for any inaccuracies of this nature on our site. If you are unsure of the kosher status of an item, please contact the manufacturer.
    What if I ordered something that is out of stock or discontinued?
    Although we try to fulfill all orders completely, we carry over 3500 products which inevitably go in and out of stock from time to time. If your order contains an item that is out of stock, we will ship the remainder of your order, contact you to let you know, credit your account the difference and adjust the shipping rate accordingly. We are not able to keep back orders of out-of-stock items so you will need to try and order that product again at a later date.
    The package I received isn't exactly what I ordered.
    Ok, double check your order confirmation email first. If it doesn't match the shipment and is our mistake, we will gladly work with you to get you the bulk candy you need. To return the shipment, check our contacts page for our address and let us know via email at customerservice@candystore.com or a phone call to expect a package from you. Once we receive it, we will ship out your corrected order.
    Return Policy
    Due to candy being a perishable item and in compliance with The Food & Drug Administration (FDA) policies, Candystore.com does not accept any return on candy products. Edible (ALL CONSUMABLE FOOD PRODUCTS) products may NOT be returned (unless incorrect items were shipped by Candystore.com) To ensure that you receive the correct product that you are looking to purchase, Candystore.com lists all product descriptions as accurate as possible. If you have any questions regarding a product, please contact a customer service representative by email at customerservice@candystore.com or call 877.272.4563 before you place your order. Food products MAY NOT BE RETURNED, so please order carefully as Candystore.com cannot issue RMA (Return Merchandise Authorization) for items received due to customer error in ordering.. Any unauthorized returns will be considered ABANDONED and no refund will be issued.
    Is ordering from CandyStore.com safe and secure?
    You bet it is. CandyStore.com uses top encryption methods and does not permanently store any payment account information. When you place an order, any information submitted is securely encrypted and stored on top-level security servers. On top of that, we erase all payment account after a month to make it impossible for any problems to occur.
    CandyStore.com will never sell or share any of your information with any third parties. We are a safe and secure online retailer. So, go ahead and order all the salt water taffy you can eat!
    I hate spam! Does CandyStore.com sell my contact info to marketers?
    We hate spam too! Rest assured we will never sell your email address to a third party. We will only use your email address if we need to contact you regarding a specific order. Only if you sign up for our newsletter will we update you on related promotions for CandyStore.com that we think you might be interested in. We won't spam you if you won't spam us, deal? :)
    I noticed that you have a coupon code area on your order form. How do I get a coupon?
    Just sign up for our newsletter. We'll send you your first coupon right away! The sign up form is right here:
    Where do you get all the great information about your products?
    Most of our information comes directly from the candy manufacturer. It is important that any information about the quantity or ingredients of a product, come from the people that make it.
    Also, we gather information about the company from various sources. We feel it's healthy to have a balanced perspective of a company instead of just taking their word for it. Some historical and trivia information is taken from candy researchers in books and online. We sometimes employ information from Wikipedia as well. Shopping comparison sites and candy blogs are good places to get relative quality ratings too. If you have any questions about the information we have posted, please feel free to ask!
    Hope this helps!
    We hope this list has answered your question. Please feel free to contact us with any further inquiries about wedding candy, bar mitzvah candy, jawbreakers, licorice candy, mints, or anything related to candy.
    If you have any other questions, send us an email: customerservice@candystore.com. We'll get back to you as soon as possible, and maybe post your question here as well!