Godiva Signature Truffles Gift Box 4-Piece - 12ct Boxes Default Title
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Frequently Asked Questions
Do you accept orders from individuals?
We offer bulk candy to any person or entity in need of sugary candy goodness. No need to be a wedding planner or large company, though we do a lot of business with them too. If you see something you like, please feel free to buy it! Just because we carry lots and lots of bulk candy at wholesale prices, doesn't mean it's only for businesses. We are here to serve all your candy needs. If you just wanna make smores with your kids and need some chocolate bars, we've got what you need. On the other hand, if you are planning your daughter's nuptuals and need bulk wedding candy, we can help you with that too!
If you can't find what you're looking for here, e-mail us at customerservice@candystore.com and we'll see what we can do. We have relationships with all major candy companies and can usually find what you're looking for.
By the way, our checkout process is at the cutting edge of information security, and we ship though FedEx. So packages are delivered nationwide through a world renowned handler. Be careful with shipping on meltable orders during the warm weather months. During that period, we include ice packs in expedited orders, but would hate for your chocolates to melt on your hot front porch if no one is home to receive them! Check out the question below about meltable orders.
How fresh will my candy be?
So fresh it will have to move in with its Aunty and Uncle in Bel Air.
Yeah, THAT fresh! :) Fresh candy is our priority. We get bulk candy delivered straight from the factory floor. Merely days after it is made, we are already shipping it out to our lovely customers!
Our inventory process is streamlined to ensure freshness so that we rarely overstock items. This means candy won't sit around on our shelves. Please be aware that temperature changes can temporarily cause some candies to become a little harder (in cold weather) or a little softer (in warm weather). In most cases, if you let the candy adjust back to room temperature, it will revert back to is intended yummy consistency. Enjoy your fresh candy!
Can I buy in smaller quantities than what CandyStore.com lists?
What, you're not in the mood to down all ten pounds ofJelly Belly's by yourself?! Haha. We hear ya. Unfortunately, we are an online bulk candy store.
We sell in bulk to keep our prices low for you. We sell them in the same packaging we get from the manufacturer. Why don't you just have a friend over and just eat five pounds each!
How do you keep candy from melting in hot weather?
Ice packs. No one likes melted candy. To keep chocolates and other meltable candies from melting during hot weather months, it is highly recommended that you use expedited shipping methods. For all orders using expedited shipping in hot weather months, ice packs are free of charge.
We have found that with Ground Shipping ice packs often melt long before the package arrives, thus negating their usefulness. Cold packs will not last more than 2 or 3 days when it's hot outside. That's why we include cold packs in orders with the following conditions only: Next Day Air, Second Day Air, and Ground shipping to a city within 5 hours drive of New York City. Otherwise, they will not last the duration of the trip. So please use expedited shipping so you'll get those ice packs.
Also, we may only ship meltable orders Monday through Wednesday if we observe it to be appropriate. That way, with FedEx Next Day or Second Day Air shipping it should be delivered by the end of the week, and avoid sitting in a FedEx warehouse all weekend. If we're shipping to a residence, it is also helpful if someone is home to receive the package. Not many people have air-conditioned front porches! And FedEx will not take our direction to leave your package in a specific place. We've tried to tell them a million times!
Please keep in mind that we will not be held responsible for any melted candy items, regardless of the circumstances.
What if I ordered something that is out of stock or discontinued?
Although we try to fulfill all orders completely, we carry over 3500 products which inevitably go in and out of stock from time to time. If your order contains an item that is out of stock, we will ship the remainder of your order, contact you to let you know, credit your account the difference and adjust the shipping rate accordingly. We are not able to keep back orders of out-of-stock items so you will need to try and order that product again at a later date.
How much does shipping cost?
With us, Flat Rate Shipping on all Ground orders within the Continental US.
If you're wondering about FedEx Next Day or 2nd Day shipping, you can use the shipping calculator on our site. Simply add all the items you wish to purchase to your cart, click "Shopping Cart" from any page, and enter a zip code. Your shipping amount will be added right there to your total, so you can see how much it will cost. You do not have to enter your credit card number before seeing your shipping cost.
FedEx determines shipping rates based on your distance from us, the weight of the package, and the shipping method you choose. If you choose a faster shipping method, it costs more.
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